Refund policy

Returns & Refunds

At Sinclair London, we take great care in preparing and packaging every order.

Due to the nature of our home fragrance products, we can only accept returns of items that are unused, unopened, and in their original condition.

If you wish to return an item, please contact us within 14 days of receiving your order. Once approved, the item must be returned within 14 days.

Unfortunately, we cannot accept returns or offer refunds on products that have been opened, used, or damaged after delivery.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we will work with you to resolve the issue promptly.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

We reserve the right to refuse returns that do not meet the above conditions.